Privacy Policy

Privacy Policy

We place great importance on protecting your personal data. The personal information you provide through our website and services is handled confidentially and in compliance with applicable data protection laws and this Privacy Policy. Below, we provide detailed information on the personal data we collect, how we use it, whom we share it with, and the privacy rights you may be entitled to.

Last Updated: September 1st, 2024

Personal Information Nice Collects

We collect certain personal information to deliver specific services and functionalities on our website. The sections below outline the various data processing activities we carry out. Each section details the purpose of the processing, the types of personal data involved, and the legal basis for the processing.

Data Collection from Your Device/Browser

The purpose of this processing activity is to enhance your experience by optimizing the website to meet the needs of your device or browser, facilitating communication over the network, and ensuring the required website functionalities are available to you.

If you visit our website for informational purposes only, meaning you browse without actively submitting personal data, certain information is still processed to enable the proper functioning and display of the site.

Data Collected:

  • IP Address
  • Referrer URL
  • Browser Information
  • Device Information
  • Date and time of the user request

Data Collected During Account Registration

The purpose of this processing activity is to create and manage user accounts on the website. During the registration process, we will collect and process the following personal data:

  • First Name
  • Last Name
  • Email Address
  • Address
  • Payment Info
  • Age
  • Date of Birth
  • Phone Number
  • Password
  • Google ID
  • Facebook ID

Data Collected from Newsletter Sign-Up

The purpose of this processing activity is to deliver newsletters to subscribers. During the newsletter registration process, we collect and process the following personal data:

  • First Name
  • Last Name
  • Email Address
  • Phone Number

Data Collected from Website Blog Interactions

We collect personal data from visitors to our website blog to enhance their user experience and deliver tailored content. The types of data collected may include:

  • Names
  • Email addresses
  • IP addresses
  • Any additional information voluntarily provided through comment forms, subscriptions, or other interactions on the blog.

Personal Data Collected from Stores

When making a purchase from our stores, we will process the following personal data about you:

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Residential Address

Data Collected from Job Applications

The purpose of this processing activity is to evaluate applications and manage the application process. During this process, we will collect and process the following personal data:

  • First Name
  • Last Name
  • Email Address
  • Address
  • Phone
  • CV
  • National ID
  • Date of Birth

Your Rights to Access and Amend Information

You can access a wide range of information about your account and interactions with the Platform, allowing you to view and, in some cases, update your details. Examples of accessible information on the Platform include:

  • Email Notifications: Manage your email notification preferences and settings.
  • Recent Orders: View up-to-date information about your most recent orders.
  • Personal Information: Access and update your personally identifiable information, including your name, email address, password, phone number, communication preferences, and personalized advertising settings.

Email: To unsubscribe from email updates, simply use the unsubscribe link provided in each email.

Online: You can also modify your marketing preferences under My Account on our website. If you receive marketing notifications via our mobile app, please update your settings in the notifications section of your device.

Store: You can opt out of future marketing communications at any time by adjusting your preferences by clicking here.

In accordance with the KSA PDPL (Personal Data Protection Law), you have the following Data Subject Rights:

  • Right to be Informed
  • Right to access to Personal Data
  • Right to request access to Personal Data
  • Right to Rectification and Correction
  • Right to erasure of Personal Data

Use of Cookies and Tracking Technologies

To allow our systems to recognize your browser or device, we utilize cookies and other identifiers. For detailed information on how we use cookies and manage them, please refer to our Cookie Policy.

Data Sharing

Customer information is a crucial aspect of our business operations. We share your information only as outlined below and exclusively with entities that adhere to practices that are at least as protective as those described in this Privacy Policy:

  • Affiliated and Non-Affiliated Businesses:
    • To provide you with our services, we may collaborate with businesses that are either our affiliates or non-affiliated service providers, such as logistics companies for product delivery, marketing firms, and payment processors for online transactions. These businesses require access to relevant information to perform their functions effectively. We ensure that such businesses do not use your information for purposes beyond their specific functions. We may also receive information from these entities (e.g., updated delivery addresses), which we may use to update our records and manage your orders. By using our platform, you consent to the transfer, storage, use, and disclosure of your information to these entities, who are contractually obligated to maintain the confidentiality of your data.
  • Marketing and Promotional Offers:
    • We may use your information to inform you about products, services, and offers that may interest you and to enhance your experience on our platform. This may include service messages, new features, improvements, special offers, and relevant events. We may contact you through various channels, including email, push notifications, web notifications, posts, phone calls, in-app messages, WhatsApp, and news feed cards.
  • Third-Party Use:
    • We may allow third parties to use your information, for example, by providing advertisers with data to help them target specific audiences and fulfill our commitments to advertisers, such as displaying ads to appropriate audiences.
  • Market Research and Promotions:
    • Participation in certain market research activities, competitions, and promotions may require you to provide additional personal information. If you win a competition, for instance, we may request further data to verify your eligibility and award the prize. This information may be collected by us or our co-sponsors or vendors. Please review the privacy policies of such third parties to understand how they handle any collected information.
  • Business Transfers:
    • In the event of a business acquisition or transfer of assets, customer information will be among the assets transferred.
  • Protection of Our Platform and Others:
    • We may disclose accounts and other information if we believe it is necessary to comply with legal obligations, support law enforcement investigations, or protect the rights, property, or safety of our users or others. This may involve sharing information with other companies and organizations for purposes such as fraud protection and credit risk management.
  • External Links:
    • Our platform may contain links to websites of our partners, advertisers, or affiliates. These websites have their own privacy policies, and we are not responsible for their content or practices. Please review the privacy policies of these sites before providing any personal information.

Data Retention

Unless otherwise specified in this privacy policy, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. After this period, we will delete your data unless we are legally permitted or required to retain it for a longer duration.

We implement appropriate technical and organizational measures, including default settings, to ensure that the retention period for your personal data is limited to the minimum necessary to achieve the purposes for which the data was collected.

Data Security

We implement comprehensive technical and organizational measures, procedures, and operations to achieve a level of information security that aligns with the risks associated with data processing. This is done in accordance with the best international standards and practices, with the goal of protecting the privacy, confidentiality, safety, integrity, and availability of personal data.

Ensuring the security of your personal data is a priority for us. We take meticulous care in securely transmitting your personal data from your computer, smartphone, or other electronic devices to our servers. Our security practices include industry-standard protections such as firewalls, Transport Layer Security (TLS), and encryption to safeguard your data’s confidentiality. We have established and maintain robust technical and organizational security measures, policies, and procedures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure.

However, the security of your personal data also depends on your actions. It is important to keep your password confidential and not share it with anyone. While we strive to protect your data, the transmission of information over the internet is not entirely secure. We cannot guarantee the security of data transmitted to our platform, and any transmission is done at your own risk. We are not responsible for any breach of privacy settings or security measures on the platform. For your protection, please exercise caution when sharing data over the internet.

CCTV

We utilize CCTV in our stores to ensure safety, monitor for security, and detect criminal activity. These cameras help us oversee the premises to prevent theft, vandalism, and other incidents, while also ensuring the well-being of both staff and customers. CCTV footage may be used for investigating incidents and supporting law enforcement and regulatory bodies. The recorded data is stored for a limited period, maintained in secure environments, and accessible only to authorized security personnel.

Update/Change in our Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to visit this page regularly to review any updates. If we make significant changes to the Privacy Policy, we may also notify you through other means, such as posting a notice on our website or sending you a direct notification. By continuing to use our website after such changes take effect, you agree to and accept the revised terms. This Privacy Policy was last updated on September 1, 2024.

Contact Us

If you have any concerns regarding your information on the Platform, please contact us at: