FAQ
Once you complete the purchase process through website, our warehouse team will prepare the order and once it’s ready for dispatch , you will be notified by sending the number of your shipment via a text message containing the shipping company data with a tracking link. Simply click on the link and track your order.f your order is over 250 SR delivery is FREE, below this amount there is a 25 SR delivery charge
Sometimes there may be a delay in completing the order delivery process on time due to circumstances that may be beyond our control, and we are working seriously and quickly to ensure that all orders deliveries are completed on time, If your order is not delivered within 3-5 working days, please contact our customer service directly to check the order on 800 3041113 or chat.
To cancel your order please contact our Customer Service Team on 800 3041113 or via Whatsapp https://wa.me/966920003805 or Cancel your order through My Account.
If your order is over 250 SR delivery is FREE, below this amount there is a 25 SR delivery charge.
If your order is over 250 SR you get FREE delivery, if you return the item you are still qualified for FREE delivery.
Unfortunately, at present you we are unable to offer exchange service, you will need to return the whole order and place a new one. We are currently implementing this service and will available very soon.
After we receive the shipment from the shipping company, we will check it and then return the amount to the card that you used. If you used Mada card, the refund sometimes get rejected from the bank and we will contact you and do your refund via bank transfer. If you pay the value of the shipment in cash, we will transfer the amount to your bank account entered during the completion of the return request. The refund process takes place within 10-14 working days.
Yes, you can place your order online and receive it from any of our stores within hours.
You are able to return your items within 14 days from the receipt date of your shipment. After 14 days your order will not be eligible for a return. To return your item please raise a Return Request through "My Account".
Textiles, bedding and towels cannot be returned for hygiene purposes. However, if any of those has a manufacturing defect, we are happy to return them.
At present, this option is not available yet but we are working to introduce this service.
We have 13 stores across Saudi Arabia, please click on the link here to find our more. Stores locations
Unfortunately, at present we don't have exchange service, you will need to return the item and place a new order We are currently implementing this service and will available very soon. If you purchase the item in-store, please return back to the store who will happy to help you
Unfortunately, this service is not available at present. We are working to introduce this service.
Once your order has been received online and the payment has cleared it will be delivered within 3-5 days.
We accept BNPL payments such as Tabby and Tamara
